1. Introduction
Coastal Legacy Estate Sales LLC (“Company,” “we,” “us,” or “our”) is a licensed and insured estate sales and liquidation company serving Florida’s Panhandle and surrounding areas. We are committed to protecting the privacy and personal information of our clients, website visitors, and business contacts.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data. By visiting our website or engaging our services, you agree to the practices described in this Policy.
2. Information We Collect
2.1 Information You Provide Directly
When you contact us, book a free consultation, or submit a form on our website, we may collect:
- Full name (first and last name)
- Email address
- Phone number
- Physical address or property location
- Details about the estate or services you require
- Any other information you voluntarily provide in messages or inquiries
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and general geographic location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the site
- Referring website or search engine
- Cookies and similar tracking technologies
2.3 Information from Third-Party Tools
We may use third-party tools such as Google Analytics, AI-powered pricing tools, and advertising platforms that collect anonymized usage data to help us improve our services and website performance.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and schedule free consultations
- To provide estate sale, liquidation, clean-out, and donation coordination services
- To prepare accurate pricing assessments and item evaluations
- To communicate important updates about your estate sale or service engagement
- To send newsletters or promotional content (only with your consent)
- To improve our website, services, and user experience
- To comply with applicable legal obligations
- To prevent fraud and ensure the security of our business operations
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our website and delivering services (e.g., website hosting, email services, AI pricing tools). These providers are contractually obligated to keep your information confidential.
4.2 Charity and Donation Partners
If you elect for unsold items to be donated, we may share necessary logistics information with our local charity partners solely for the purpose of completing the donation.
4.3 Legal Requirements
We may disclose your information if required to do so by law, court order, or in response to a valid request by a government authority, or when necessary to protect the rights, property, or safety of our company, clients, or the public.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website if such a transfer occurs.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files placed on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and performance
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some features of our website. We do not use cookies to collect sensitive personal information.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure data transmission using SSL/TLS encryption
- Access controls limiting who can view your information
- Regular review of our data collection and storage practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing services, maintaining business records, and complying with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.
Typically, client information is retained for up to seven (7) years in accordance with standard business and tax record-keeping requirements.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal obligations
- Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link in our emails
- Data Portability: Request a portable copy of your data in a commonly used format
To exercise any of these rights, please contact us using the information provided in Section 12.
9. Children’s Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will promptly delete it.
10. Third-Party Links
Our website may contain links to third-party websites, including our charity partners or mapping services such as Google Maps. This Privacy Policy applies solely to our website and services. We are not responsible for the privacy practices of third-party websites and encourage you to review their respective privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this Policy. We encourage you to review this Policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Coastal Legacy Estate Sales LLC
Florida Panhandle and Surrounding Areas, Florida, USA
Phone: +1 (850) 905-7515
